• Visa*
• Mastercard*
• Discover*
• American Express*
• PayPal
• eCheck
• Cashier’s check/Money Order
• Personal or Company check
• We do not accept C.O.D orders.

* Please keep in mind there may be a delay in processing your order if the shipping address does not match the address on file with your credit card company.

Promotional Offers:

David Michael Audio offers discounts in several different ways, including free shipping, coupon codes, online/offline advertising, or exclusive email offers.

Free Shipping:

Free Ground Shipping on Orders Over $199*

*Our Shipping Offer:

• Order total must exceed $199 to apply for Free Ground Shipping.
• Orders consisting of B-Stock, Demo, or Clearance items do not qualify for Free Ground Shipping.
• Under terms of this offer we reserve the right to choose the shipping method.
• Excludes items that must be shipped by truck or airfreight.
• If an alternative shipping method is chosen the order will not qualify for Free Ground Shipping.
• Our Shipping offer is not valid for InternationalOrders.
• We reserve the right to change or discontinue our Free Ground Shipping offer at any time.
• Actual shipping cost will be deducted from the refund if you decided to return the merchandise.

This a great way to save even more on David Michael Audio products. Choose the Free Ground Shipping option when checking out, and shipping is FREE on orders over $199. We choose the best shipping method to deliver your order within 1 to 8 days to anywhere in the contiguous U.S. A few items that must ship freight are excluded from this offer.

Coupons:

Online/OfflineAdvertising:

David Michael Audio may partner with third party companies to advertise our products or services. David Michael Audio makes every effort to work with professional, accountable, and reputable companies. David Michael Audio will not be held responsible for discontinued, inaccurate, or misrepresented offers displayed on third party advertisements. David Michael Audio will not be held responsible for the actions of third party advertisers.

Email Newsletters:

David Michael Audio email newsletters. Subscriptions to these newsletters are strictly on an opt-in basis only. Customers may choose not to receive such notices by following the steps included at the bottom of the email. While most unsubscribe requests will take place within the same business day, please allow up to two weeks for processing. David Michael Audio does not participate with companies offering unsolicited email offers (a.k.a. SPAM). David Michael Audio will not rent or sell your email address to anyone.

Shipping and Delivery:

David Michael Audio will ship products anywhere in the United States including Alaska and Hawaii.

Shipping Exclusions:

We ship product all over the world. While we have no standing exclusions, we reserve the right not to ship to a location.

Truck Freight:

In the event the product purchased exceeds the shipping limits of the standard carriers such as UPS, FEDEX or US Postal Service, the merchandise may be shipped via trucking service. In this case your Sales Representative will notify you of this at the time of purchase.

Satisfaction Guarantee: The products* offered by David Michael Audio are backed by our exclusive 30-day satisfaction guarantee. If you are not satisfied with a product we will gladly refund the purchase price of the product or exchange the item. Please notify your salesmen or our customer service department within 30-days of receipt to arrange for a return. David Michael Audio is an authorized dealer for all of the products we sell.

*Restrictions,Limitations & Exclusions:

• The original shipping charges are non-refundable.
• The customer is responsible for return shipping/insurance fees.
• Phono cartridges (unless defective, but for exchange only), consumables (fluids, etc) and items with adhesive backings are non-refundable.
• Special orders, clearance, closeouts, demos, are not returnable.
• Items discounted below the MSRP
• Software and music can only be exchanged for the same title.
• Conditions stated in the Return Policy/Process process must be met.
• International customers please refer to International Orders.

Return Policy/Process:

All returns must have a prior Return Merchandise Authorization (RMA) before our receiving department can accept them.

Process to return a product(s):

1. The product MUST have been purchased within the last 30 days.
2. The product must be in like new condition and packaged correctly with the original box, packaging, accessories, and manuals. Incomplete or improperly packaged products will be subject to a restocking fee.
3. Shipping charges for return shipments must be paid by the customer.
4. Call 248-259-7017 or email info@davidmichaelaudio.comto request a Return Merchandise Authorization (RMA) Number. No returns will be accepted without an RMA Number.
5. Clearly print the RMA Number on the return shipping label affixed to the outside of the package(s). Please do not deface the factory boxes by writing or marking on them. We cannot accept returns that are not in the original factory cartons. The best place for the RMA Number is to be clearly printed on the return address label.
6. Include a brief description detailing why the product is being returned, along with the billing name and address.
7. For your protection, we strongly recommend shipping the package(s) via insured FedEx or UPS. Please retain your tracking number as David Michael Audio will not be held responsible for lost or damaged items. If the package arrives damaged or distressed it will be refused. You will then need to file a claim with the carrier to recover the insured amount of your package(s).
8. Ship the package(s) to:

David Michael Audio Returns

1323 Lloyd Avenue

Royal Oak, MI 48073

9. David Michael Audio will process the return within 10 business days of receipt.
10. Depending on the payment method, David Michael Audio will either refund the original purchasing credit card account number or issue you a refund check for the purchase price of your product.

Defective Products:

If you believe that you have received a defective product please:

1. Contact customer service within 24 hours at 248-259-7017.
2. If a product arrives defective and cannot be fixed with replacement parts, please ship the package(s) via insured FedEx ground or UPS ground to:

David Michael Audio Returns

1323 Lloyd Avenue

Royal Oak, MI 48073

(PRINT YOUR RMA NUMBER HERE) 

3. David Michael Audio will not send out a replacement product until the original product has been received and verified defective. Allow up to 10 business days from receipt at David Michael Audio’s warehouse for processing.
4. We will replace defective item for same item only.
5. Include return shipping cost/charge receipt in defective product box and we will refund those costs to you. 

Damaged Products:

Privacy Policy

David Michael Audio, Inc. respects the privacy of all of our visitors and customers.

Website Visitors: Visitors to our site will not be contacted unless they request it via e-mail or telephone. When you browse our site, you do so anonymously.

Customers: David Michael Audio collects information from customers that place orders with us, but that information is limited to the information on our order form. This information is collected through a secure server, kept confident, and is used for the purposes of fulfilling individual orders.

Email Solicitation: Customers who place orders on our site may receive email notices with important news about changes in our products or policies from time to time. We strictly limit such notices to no more than once per month. Any customer at anytime may choose not to receive such notices by contacting our customer service department by telephone, 248-259-7017, or email info@davidmichaelaudio.com.

Note: Unlike many sites that keep sending you email notices – aka. SPAM – regardless of what you ask them to do, our systems are set up to stop sending you notices or mailings if you choose not to receive them. Also, we will not rent or sell your email address to anyone. See below for details.

Telephone Solicitation: David Michael Audio does not practice telephone solicitation of our customers or site visitors. We will not call you unless we require your assistance in completing your order.

Email Lists: David Michael Audio does not rent our customer email lists to anyone. We reserve the use of your email address as our way of contacting you and will not share that email address with anyone.